return & refund policy

Return and exchange rights are guaranteed for all our customers and apply to all products listed on our store.

Eligibility:

• All products on our store are eligible for return or exchange, subject to the terms and conditions outlined on this page.
• Items must be returned in their original condition and original packaging.

Timeframes:

• Returns: within 14 days of delivery (UK law requires minimum 14 days for online purchases)
• Exchanges: within 14 days of delivery

How to Request:

• Contact us via our Contact Us page or by phone to initiate a return or exchange.
• Please photograph the item and send it along with your city, address, and order number if the product is faulty, defective, or not as described.

Refunds:

• A full refund will be issued if the product received is significantly different from the description on our website.
• We are not responsible for customer expectations regarding product use that were not stated on the product page.
• If the item has no defect and the customer simply does not want it, a 30% restocking fee (minimum £3) will be deducted from the refund.
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